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Frequently Asked Questions

My flight has been cancelled or delayed? What should I do?

Once you have been informed about this, please let us know straight away, so we could reschedule your transfer. You could either contact the office or call the driver directly. We will do our best to meet you at the airport in due time.

Our cancellation policy is 10 days, therefore any reservation cancelled less than 10 days before the transfer date is non-refundable.

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My plans have changed and I need to amend/cancel my booking.

If you need to make changes to your booking, please give us at least 72 hours notice to make sure we can accommodate this. Please contact us 72 hours prior to your transfer and we will make the necessary changes.

Our cancellation policy is 10 days, therefore any reservation cancelled less than 10 days before the transfer date is non-refundable.

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How does it work at the airport?

Once you have booked your transfer and received confirmation, our driver will be waiting for you at the agreed time in the arrivals hall, in front of the information desk for Geneva Airport. He will be holding a sign with your name on it. If the driver cannot find you, he will call you on the mobile number provided on your booking. We will then take you to your destination.

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How do I pay for my transfer?

In order to confirm your booking, you have to confirm payment. This can be made online directly on our website, through PayPal, by bank transfer or in cash on collection (provided that you send us your valid bank card details to secure the booking in case of a cancellation at least 10 days before the date of travel).

For online payments follow the booking procedure and enter your card details. You will receive a written payment confirmation and a ticket to travel. We have a secure payment system, so all payment information is encrypted over a secure connection.

We require payment to be made at least 10 days before your transfer is scheduled.

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